Shipping policy

Riwayat Crafts delivers orders across Pakistan where courier service is available.

Order Processing

Orders are normally processed within 1 to 3 business days after confirmation.

Processing may take longer during:

• Eid
• Sales
• Public holidays
• High-demand periods
• Custom or handmade orders

Delivery Time

Estimated delivery is normally:

3 to 7 business days

depending on the delivery location and courier service.

Remote areas may require additional time.

Delivery Charges

Shipping charges are displayed during checkout or communicated before confirmation.

Free shipping may be available during selected offers or on qualifying orders.

Cash on Delivery

Cash on Delivery may be available for eligible locations and orders.

Riwayat Crafts may contact customers to confirm COD orders before dispatch.

Orders with incomplete or incorrect contact details may be delayed or cancelled.

Order Tracking

Where available, customers may receive tracking information after dispatch.

Courier tracking may take several hours to become active.

Delivery Attempts

Customers should ensure:

• The phone number is correct
• The shipping address is complete
• Someone is available to receive the parcel

Additional delivery charges may apply if an order is returned due to repeated failed delivery attempts or incorrect customer information.

Damaged Parcels

If the external parcel appears severely damaged, customers should photograph or record it before opening.

Any damaged or incorrect product should be reported within 48 hours of delivery.

Delivery Delays

Courier delays caused by weather, public holidays, road closures, security situations, strikes, or other events outside our reasonable control may occur.

Riwayat Crafts will assist where possible but cannot guarantee exact courier delivery dates.